Terms of use

• You keep all rights to your documents. We store a file only if you save it to My documents.
• Only work on documents you have the right to use, and don't use the site to break the law.
• Check results before you rely on them. Redactions, conversions and OCR text can be wrong or incomplete.
• A signature you add is an image on the page, not a certificate-based digital signature.
• The service is free and comes without a warranty. You can delete your account at any time.

In these terms, “we” and “us” means the team that runs DocumentCloud.ai, and “you” means the person using it. DocumentCloud.ai is an independent product and isn’t affiliated with Adobe or Adobe Document Cloud.

You can use the PDF tools and the editor without an account. To create an account, you must be at least 13 and old enough to accept these terms where you live. If you use DocumentCloud.ai for an organization, you confirm that you’re allowed to accept these terms for it.

• Use an email address you can receive mail at. It's how you sign in and how we contact you about your account.
• Keep your password to yourself. You're responsible for what's done with your account.
• If you think someone else has used your account, change your password on the Account page, which signs out your other sessions, and tell us at support@documentcloud.ai.

You keep all rights to the documents you open or save. We don’t claim ownership of them.

You’re responsible for having the right to use the documents you work on, including any personal information about other people in them. We don’t sell your documents or use them to train AI models. The details are on the Privacy page.

Don’t use DocumentCloud.ai to:

• break the law, or infringe other people's rights, such as copyright, privacy or confidentiality;
• remove passwords or restrictions from documents you don't own or aren't allowed to change;
• sign a document as someone else, unless they have authorized you to;
• store or share malware, or material that sexually exploits children;
• get around sign-in or usage limits, for example by creating many accounts or sending automated requests;
• attack or overload our servers, or access accounts and files that aren't yours.

We may remove files from My documents, limit features or suspend an account that breaks these rules. If you’ve found a security problem, see how to report it.

The tools change documents automatically, and automatic results can be wrong. Check a result before you rely on it or share it. The tools don’t change your original file: each result is a new file, so keep the original.

If the assistant is enabled on this site, these rules apply to its answers:

• Answers can be wrong or incomplete, even when they cite a page. Citations are requested from the AI model, not guaranteed, so check important statements against the cited page.
• Answers aren't legal, financial, medical, tax or other professional advice. For decisions that matter, ask a qualified professional.
• You're responsible for how you use an answer.
• Usage limits apply and may change. Today’s limits are on the Pricing page.

Fill & sign places an image of your signature or initials on the page, one that you draw, type or upload, plus any dates or text you add. It isn’t a certificate-based digital signature or a qualified electronic signature. It doesn’t verify who signed, doesn’t lock the document against later changes and doesn’t keep an audit trail.

Whether a signature made this way is valid for a particular document depends on the law where you are and on what the other party accepts. If you need certainty, use a signing service that checks identity and applies certificates, or ask a lawyer. Signatures you save are stored in this browser, not on our servers.

The PDF tools, the editor and My documents are free. A paid Pro plan is planned. We won’t charge you anything unless you choose a paid plan after seeing its price.

We may change, limit or stop features, including usage limits. If we decide to close My documents or the whole service, we’ll tell account holders in advance so they can download their files.

DocumentCloud.ai is provided “as is” and “as available”. To the extent the law allows, we give no warranty, stated or implied, including that the service will be error-free or always available, that it fits a particular purpose, or that its results will be accurate.

To the extent the law allows:

• we aren't liable for indirect or consequential losses, such as lost profits, lost data or business interruption, that come from using or being unable to use DocumentCloud.ai;
• our total liability for all claims about the service is limited to US$100 or the amount you paid us in the 12 months before the claim, whichever is greater.

Keep your own copies of important documents: My documents isn’t a backup service. Nothing in these terms limits liability that the law doesn’t allow us to limit, or takes away rights you have as a consumer where you live.

You can stop using DocumentCloud.ai at any time. To delete your account, go to the Account page, choose Delete account and confirm with your password. That deletes your account and every file in My documents straight away, and it can’t be undone. To keep a copy, use Export my data on the same page first: you get a ZIP file with your account details and your saved documents.

We may suspend or close an account that breaks these terms. Unless the law or a security risk prevents it, we’ll tell you why and give you a chance to download your documents first. The sections on your files, no warranty and limitation of liability still apply after an account is closed.

We’ll post any change on this page and update the date at the top. If a change affects what you can do or what we do with your files, we’ll also tell account holders, by email or with a notice on the site, before it takes effect. If you keep using DocumentCloud.ai after that, the new terms apply. If you don’t agree, stop using it and delete your account.

Email support@documentcloud.ai about these terms. How we handle personal information is on the Privacy page, and how the system is protected is on the Security page.